Privacy Policy
EverGlow Wagga (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, booking system, or self‑service tanning facility.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
1.1 Personal Details
Name
Email address
Phone number
Residential address
Date of birth (for age verification)
1.2 Account & Booking Information
Login details
Booking history
Membership details
Session usage data
Information entered into GymMaster, our booking and membership management system
1.3 Payment Information
Payment details processed through Ezidebit, our external payment provider
We do not store your full card details on our systems
1.4 Facility Access Information
Access logs (time of entry/exit)
Security footage in public areas (no cameras inside treatment rooms)
1.5 Website & App Usage
IP address
Device information
Cookies and analytics data
Pages viewed and actions taken on our website
How We Use Your Information
We use your personal information to:
Manage bookings, memberships, and customer accounts through GymMaster
Provide access to our self‑service facility
Process payments securely through Ezidebit
Improve our services, website, and customer experience
Communicate updates, confirmations, and important notices
Maintain safety and security within the facility
Comply with legal obligations
We do not sell or rent your personal information to third parties.
How We Store & Protect Your Information
We take reasonable steps to protect your information from:
Loss
Misuse
Unauthorised access
Modification
Disclosure
This includes secure systems, encrypted payment processing, and restricted access to customer data.
Security cameras operate in public areas for safety.
No recording occurs inside treatment rooms.
Sharing Your Information
We may share your information with:
4.1 GymMaster
To manage bookings, memberships, access control, and customer accounts.
4.2 Ezidebit
For secure payment processing.
4.3 Service Providers
Trusted third‑party providers who assist with:
Website hosting
System maintenance
Technical support
Security and facility management
These providers only access information necessary to perform their services.
4.4 Legal Requirements
We may disclose information if required by law, regulation, or court order.
Cookies & Website Tracking
Our website may use cookies and analytics tools to:
Improve website performance
Understand user behaviour
Personalise your experience
You can disable cookies in your browser settings, but some features may not function correctly.
Accessing & Updating Your Information
You may request to:
Access the personal information we hold about you
Update or correct your details
Request deletion of your account (subject to legal requirements)
Requests can be made through the communication channels provided on our website.
Data Retention
We retain your information only as long as necessary for:
Providing services
Legal and regulatory compliance
Business record‑keeping
When no longer required, information is securely deleted or anonymised.
Third‑Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third‑party websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Continued use of our website or services indicates acceptance of the updated policy.
10. Acceptance of This Policy
By using EverGlow Wagga’s website, booking system, or facility, you acknowledge that you have read and understood this Privacy Policy.